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Best Practices for Gender-Inclusive Content Moderation
Grindr is the world’s largest dating and social networking app for gay, bi, trans, and queer people and anyone who wants to connect with and be a part of the Grindr community. Naturally, we are focused on creating inclusive and forward-thinking moderation policies that honor the full expression of users’ gender identity. That said, we strongly believe that having inclusive policies is necessary for all businesses – not just those that focus on LGBTQ+ people – so that all users can feel supported, included, and welcome.
As Trust and Safety professionals in the social network and dating industry, we are honored to be a part of the evolution of content moderation strategies designed to have a meaningful impact on the lives of of trans, nonbinary, and gender-nonconforming users. We have put together a whitepaper outlining what we've learned over our decades in the industry, in the hope that it helps others create inclusive moderation policies.
In this whitepaper, we will outline strategies and best practices for creating thoughtful, equitable, and inclusive moderation policies and practices with gender inclusion in mind. This includes policy creation, product design, moderation, training resources for the moderation team, and user-facing resources. We’ll offer insights about content moderation outside of the old-fashioned binary rules that have dominated our society and thus many platforms’ practices.
We hope that this is a useful starting point, recognizing that this is not an exhaustive effort. Even small steps can build enough momentum to be meaningful to your users.
